Returns & Refunds Policy

We want you to love your Casa Castillo purchase. If you're not completely satisfied, we're here to help.

Returns

You have 14 days from receiving your item to request a return. To be eligible, items must be unused, in their original packaging and in the same condition you received them.

Refunds

Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Wrong Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and we'll resolve it immediately with a full refund or replacement.